Document control:
| ID | TD 2.1 | Status | Final |
|---|---|---|---|
| Owner | Thomas Timmers | Classification | External |
| Version | 1.5 | Date | 12-09-2025 |
| Prepared by | Anne Sophie Dil (NAALA) | Date | 17-2-2022 |
| Approved by | Management Team | EffectiveDate | 12-09-2025 |
Review log:
| Version | Changes | Reviewer | Date |
|---|---|---|---|
| 1.0 | Checked and finalized the document in new style, added references and synced content. | PS | 29-07-2024 |
| 1.1 | Added information on the “About section” of the app and online platform | TT | 04-12-2024 |
| 1.2 | Updated example manufacturer label | PS | 15-1-2025 |
| 1.3 | - Clarified how we make sure the approved software release is delivered to end users without corruption or unauthorised change. |
Welcome to Patient Journey App (PJA), a cloud-based platform designed to revolutionize remote healthcare management. This platform empowers healthcare professionals to provide seamless and efficient care to patients from the comfort of their homes. Through PJA, healthcare professionals can create personalized patient journeys that include data collection, educational content, notifications, and communication tools. For patients, PJA offers timely and relevant information, reminders, and a convenient way to stay connected with their healthcare providers. This Instructions for Use (IFU) document provides comprehensive guidance on setting up and using the Patient Journey App to ensure optimal performance and user satisfaction.
Access to the IFU You can view the electronic IFU within the app (Profile → Terms and Conditions → IFU) and on the manufacturer’s website. A paper copy is available on request (see procedure below).
| Interactive Studios BV Parallelweg 27 5223 AL Den Bosch Nederland
Website: www.patientjourneyapp.nl
| Email: [email protected] |
|---|
Interactive Studios BV is committed to providing innovative digital solutions that enhance patient care and streamline healthcare workflows. For any support or inquiries, please contact us through our website.
Not for emergencies or time-critical monitoring. If you experience acute or worrying symptoms, call your local emergency number immediately.
Use under the direction of your healthcare professional. Patient Journey App supports remote care; it is not a standalone diagnostic tool. Contact your healthcare professional for medical advice.
Language and accessibility. Use the app and this IFU in a language you understand. The IFU is also available in-app and via our website. If anything is unclear, ask your healthcare professional.
Safe login. Keep your login details and any one-time passwords (2FA/OTP) private; do not share them. Report suspected misuse at your healthcare professional.
Serious incident reporting If you experience or become aware of any serious incident in relation to this device, please notify the manufacturer without delay using the contact details provided in this IFU and notify the competent authority of the EU Member State in which you are established.
Patient Journey App is a cloud service intended to support healthcare professionals in offering remote care and monitoring services.
Healthcare professionals can develop their own patient journeys within the platform. These journeys may include data collection (e.g., PROMS, PREMS, vital parameters, photos), signals based on decision trees/algorithms, educational content (e.g., disease and treatment information, self-management competences, pre- and rehabilitation exercises), push notifications, reminders, and communication functionality (e.g., chat of video conference). Healthcare professionals may configure such a journey in a timely manner, meaning patients receive all of the above at a time that is most appropriate given the phase, state or duration of their treatment.
Patients are linked to one or more journeys by their healthcare professional and can download the app. From the app, they receive the requests from data, educational content, push notifications and reminders on their personal timeline. In addition to the timeline, the app offers an information library, contact and communication functionalities and a personal profile in which they can configure the app.